SAS strike has reached its fifth day and the number of cancelled flights is still growing. Don’t waste time – get familiar with your right to compensation below.
Swedish, Norwegian and Danish pilots flying under Scandinavian Airlines are still on strike and the current result is over 3000 cancelled flights and more than 300 000 affected passengers. The airline published another apology today and included a table with a total current amount of cancelled departures and affected passengers. Mildly put, the situation is alarming.
It is quite expected for everyone affected by this SAS strike to be wondering about their rights. This is especially so for the right to compensation. If you wish to quickly find out are you entitled to one, try it out here. Furthermore, in case of cancelled flights, Regulation (EC) 261/2004 also grants: right to reimbursement or re-routing, and right to care.
Let’s break it down.
First of all, in case of cancelled flights airlines should immediately provide you with two choices. Number one – reimbursement of the full cost of the ticket at the price at which you bought it. Number two – rerouting to the first point of departure at the earliest opportunity or at a later date at the passenger’s convenience. The choice is yours, but you can only make it once.
Secondly, in the event of cancelled flights you may also have the right to compensation. Depending on the flight distance and the length of your delay, compensation amount can vary between €250 and €600. You can quickly check if you’re eligible for one here.
Finally, the right to care. In the occurrence of cancelled flights such as with the current SAS strike, the airline has to provide you with free meals and drinks. Furthermore, you should also be offered two free phone calls, emails, or fax messages. Last but not least, if you need to wait for one or more nights before your next flight, the airline has to set you up with the accommodation and transport to/from the airport. Keep in mind that you can exercise these rights proportionally to your waiting time and not in an excessive manner (no 7-star hotels or lobsters for dinner). Moreover, if the airline doesn’t provide you with all of the above, KEEP YOUR RECEIPTS.
For more troubled heads, you can also read about your rights here.
In conclusion, after familiarization with your rights, you can also check your SAS flight status on their website here.
Remember to demand your right to care and reimbursement or rerouting with the airline on the spot. In relation to your right to compensation, if you feel like letting us negotiate it with the SAS for you, here is why.