Privacy Policy

Our data protection policy and practices are focused on processing, sharing and storing personal information appropriately and lawfully, while providing confidentiality, integrity and availability.

This privacy statement represents the full online privacy policy applicable to’s online activities. The statement explains the type of information we collect from the customers online and how we use that information.

Our website is governed in accordance with the General Data Protection Regulation (the “GDPR”), (Regulation (EU) 2016/679), which is a directly binding legislative act. The GDPR creates some new rights for individuals and strengthens some of the rights that currently exist under Directive 95/46/EC. Directive 95/46/EC will be repealed with effect from May 25, 2018. This policy is made compliant with the GDPR and is therefore also compliant with Directive 95/46/EC and national implementations thereof until they become obsolete on May 25, 2018.

We adhere to a minimal collection policy to only collect what we absolutely need to deliver the service.

Claimdon is to be considered the data controller and will determine the purposes and means of the processing of personal data submitted and collected online.

By using the Claimdon services you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries. In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.


Claimdon’s data protection policy is based on the following data protection principles:

·The processing of personal data shall take place in a lawful, fair and transparent way;

·The collecting of personal data shall only be performed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

·The collecting of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;

·The personal data shall be accurate and where necessary, kept up to date;

·Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay;

·Personal data shall be kept in a form which permits identification of the data subject for no longer than it is necessary for the purpose for which the personal data are processed;

·All personal data shall be kept confidential and stored in a manner that ensures appropriate security;

·Personal data shall not be shared with third parties except when necessary in order for them to provide services upon agreement;

·Data subjects shall have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.


Personal data means any information that may be related to an identified or identifiable natural person (the “data subject”). Personal data includes all types of information that is directly or indirectly (that is, used in conjunction with other data) referable to the data subject, such as names, date of birth, addresses, e-mail addresses, telephone numbers etc.


By using our website, you declare that you give your consent for the collection, processing and use of the data as described below. In principle, our website can be visited without registration. Personal data, in particular name, address or e-mail address, are collected on a voluntary basis and are used only to provide services Claimdon offers. No data are transferred to third persons without your approval except when necessary in order for us to provide services as stated in the agreement.

The users of the website who likes to benefit from our services and submit information to us may be asked to provide personal data in order for Claimdon to operate and improve our business and services. We primarily collect personal data such as names, addresses, e-mail addresses, passport/ID, national identification numbers; (i) to help customers pursue their rights according to EC Regulation 261/2004 or any other applicable air passenger rights regulation, when their flights have been delayed, cancelled or overbooked; (ii) inform travellers, free of charge, by e-mail about air passenger rights, flight data, airport data and other air traffic related services of relevance. This is the core activity of Claimdon as a business. This means that the initial process consists of collecting personal data to determine whether the claim is eligible. To provide you with our debt collection services, we will also require some very personal data such as your signature when you grant us authority to act on your behalf and if the claim is assessed as viable Claimdon contacts the air carrier on behalf of the customer, and if it is deemed necessary help the customer to pursue legal action, all in the interest of the customer. In case of a successful outcome of claim, in order to transfer compensation Claimdon will collect Clients bank account information and use it only to transfer compensation in accordance with the agreement.

Claimdon purchases flight data from third parties, e.g. information on delayed or cancelled flights within a given time etc. This information is non-private data, which we combine with the private data submitted by our customers. This is only used to notify customers about eligible claims and claim filing purposes in order to collect potential compensation on behalf of our customers.

We will use personal data for the purpose it is collected, and keep the data only for as long as it is necessary for that purpose. We may retain the customer’s information for as long as the customer’s account is active or as needed to provide services, comply with our legal obligations or any of the purposes listed above. Access to personal data is strictly limited to personnel of Claimdon and its controlled subsidiaries and affiliates who have appropriate authorization and a clear business need for the data.


Claimdon will only transfer your personal data to third parties under the conditions as listed below:

  • if you have given your consent;
  • if it is for a purpose directly related to the original purpose for which the personal data was collected;
  • if it is necessary for the preparation, negotiation and fulfilling of a contract with you;
  • if it is required due to legal obligation, administrative or court order;
  • if it is required for the establishment or protection of legal claims or in defence of court actions;
  • if it serves the prevention of misuse or other illegal activities, such as deliberate attacks, to ensure data security.

Occasionally we sign up with other companies and business partners to work on our behalf, such as external lawyers to pursue a claim for flight compensation, or technology companies for processing and delivery of systems and technologies to enhance our products and services, and we will share necessary information in these cases. Service providers will be permitted to obtain only the personal data that they need to deliver their service. We will not disclose personal data to third parties for the purpose of allowing them to market their products or services to our customers.

In certain situations, Claimdon may be required to disclose personal information in response to lawful requests by supervisory authorities to meet the requirements of the GDPR. We may also disclose personal information if required by law, such as to comply with a subpoena or other legal processes, when we believe in good faith that disclosure is necessary to protect our rights, protect customer safety or the safety of others, investigate fraud, or to respond to a government request.


The website uses social plugins (“plugins”) from the social networking site, operated by Facebook Inc., 1601 South California Ave, Palo Alto, CA 94304, USA (“Facebook”). We hereby explicitly point out to users of our website on which the Facebook plugin has been installed that your browser will contact the Facebook server and load the visual presentation of the plugin as well as present it to you. Furthermore, during this process, data is sent to the Facebook server regarding your visits to our web pages. The result for those Facebook users who are logged in is that this user data can be assigned to their personal Facebook account. As soon as you as a logged-in Facebook user actively use the Facebook plugin (e.g. by clicking on the “Like” button or posting a comment) this data will be transferred to your Facebook account and published. The only way to avoid this is to log yourself out of your Facebook account before you visit our website. For further information regarding the use of data by Facebook, please refer to Facebook’s Data Use Policy.


Our website uses the function(s) of Instagram, LLC ATTN: Arbitration Opt-out 1601 Willow Rd. Menlo Park, CA 94025, USA. When accessing our pages using Instagram-Plug-Ins, a connection is established between your browser and Instagram servers. Data are transferred to Instagram already during this process. If you have an Instagram account, such data may be associated with your account. If you do not wish that these data be associated with your Instagram account, please, log out from Instagram before visiting our website. Any interactions, in particular, using the comment function or clicking the button “like” – or “share”, are also transferred to Instagram. Please visit for more information.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google uses cookies (see below), to help us analyse how users use our site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. This data may be used for the purpose of evaluating your use of our site and reporting on website activity. You can arrange to not be included in this analysis by opting out of Google in the future. To do so, please follow the link to Google Analytics Opt-out Browser Add –on and follow Google’s instructions for your browser: click here

Claimdon collects data about your activities that does not personally or directly identify you when you visit our website. This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.


This site uses Hotjar web analytics service to assist us in providing you with a better experience by analysing user trends. For more information on Hotjar, please visit their Terms of Service and their Hotjar Privacy policy. The service may record mouse clicks, mouse movements, scrolling activity as well if you have typed a text in a provided field while that text itself is not visible. Claimdon does not collect personally identifiable information that you do not voluntarily enter in this website. Claimdon does not track your browsing habits across other web sites or text inputted. You may opt-out from having Hotjar collect your information when using our site at any time by visiting their Opt-out page and clicking Disable Hotjar or enabling Do Not Track (DNT) in your browser.


We will process personal data securely, apply and maintain appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.


You may also contact us if you want to correct any entered or collected information or request erasure or restriction of processing of any information we have collected, at any time.


We may change this policy from time to time and if we do, we’ll post any changes on this page. If you continue to use Claimdon after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.


If you have any questions around the collection of personally identifiable information, you are welcome to contact us.


Libor Marketing Management d.o.o

Dinka Šimunovića 14, 21000 Split



If you want to make a complaint about the way we have processed your personal information, you can contact the national statutory data protection authority.

The Clients may contact Claimdon at;